Cancellation policy
Every activity carries its own terms. Here is how notice, weather and refunds work when plans change.
Every activity carries its own cancellation terms. Where a page does not state a stricter rule, the 24-hour baseline below applies.
The 24-hour baseline
Tell us at least 24 hours before the start time if you need to cancel. Bali time applies. That notice gives the operator time to release the slot to someone else.
This baseline is about notice, not a refund promise. Whether a cancellation is refunded or rescheduled depends on the activity's terms. The activity page and the WhatsApp chat can also set a different rule, and that rule replaces the baseline.
Terms by activity
| Activity | Cancellation terms |
|---|---|
| KUBER ATV Adventure | Terms are confirmed in chat before payment. No refund is promised in advance. |
| Green Bali ATV Adventure | Terms are confirmed in chat before payment. |
| Dadi ATV Adventure | Payment, cancellation and rescheduling are confirmed on WhatsApp before the booking is finalised. |
| Alasan Adventure ATV | Payment, cancellation and rescheduling are confirmed on WhatsApp before the booking is finalised. |
| Alasan Adventure UTV | Terms are confirmed in chat before the booking is finalised. |
| Ride Bali Adventure ATV | Free cancellation at least 24 hours before the activity. No refunds for no-shows or late arrivals. |
| Surya Bintang Rafting | Let the team know at least 24 hours before the activity. |
| Ayung Dewata Rafting | Terms depend on the booking platform and are confirmed in chat before the activity. |
| Mount Batur Sunrise Trek | Cancel up to 24 hours before. Reschedule if the operator cancels. No refunds for no-shows or late arrivals. |
| Mount Batur Jeep Sunrise | Contact the team as early as possible. Terms are confirmed in chat. |
| West Nusa Penida Day Tour | Cancellations are accepted up to 24 hours before the trip. |
| East Nusa Penida Day Tour | Cancellations are accepted up to 24 hours before the trip. |
| Mixed Nusa Penida Day Tour | Cancellations are accepted up to 24 hours before the trip. |
Terms checked on 1 November 2026. If the chat confirms something different for your booking, the chat applies.
How to cancel
Message the team on the WhatsApp thread for your booking, with the activity and date. A cancellation takes effect when the team confirms it in that thread. Keep the confirmation until the matter is settled.
Inside 24 hours
Closer to the start, the operator decides whether to refund, reschedule or charge. The team tells you the operator's decision before any further payment is made.
No-shows and late arrivals
If you do not arrive at the confirmed pickup point or meeting point, the operator can start without you. Where an activity publishes no refunds for no-shows or late arrivals, that is what applies.
When the operator cancels
If the operator cancels for weather, safety or another unforeseen event, the team first offers another date. If no date works, the refund follows the operator's terms. Bali Wander does not add a separate refund promise of its own.
Nusa Penida and sea conditions
Fast boat operators decide on the day. A changed island order, a skipped stop or a delayed crossing is an itinerary change, not a cancellation. If the crossing itself is cancelled, the operator's terms apply.
Refunds and rescheduling
Where a refund is due, it goes back through the method used to pay. The operator and the bank set the timing. A new date depends on availability and any rate difference. Travel insurance that covers activity cancellations is worth having for late changes.
Contact
Message the team on WhatsApp or call +62 851 1124 9664.
Related: Terms & conditions and Booking & payment policy.