Booking basics
Four steps from choosing a day to confirming it with our team in chat.
Every booking on this site runs through WhatsApp. The form prepares a request, you send it yourself, and our team confirms availability, pickup and payment in chat.
Nothing is charged on this website, and no request is a reservation until our team confirms it.
The four steps
- Choose your activity and options. Pick the activity, then set the group size, any optional extra and the date. The form shows an estimate for that selection.
- Add your details. Full name, an optional email, your hotel or pickup address, and a special request if you have one. Both Nusa Penida tours, for example, ask you to note ages or access needs here.
- Send the request on WhatsApp. The form prepares an itemised message and opens WhatsApp. Press send there; opening the app on its own does not book anything.
- Confirm with our team. Availability, the exact pickup time and payment arrangements come back in chat.
What your message contains
The prepared message lists the activity, date, number of guests, any add-on, what is included and the estimated total. Your name and pickup address follow, plus the special request and email when you filled those in.
You can read the whole message before sending it, and copy it if WhatsApp does not open on your device.
Payment and confirmation
Activity pages do not take payment. There is no checkout, no card details and no deposit on this website. Payment is arranged with our team in chat before the day.
The amount you see in the form is an estimate built from the rates on that page. If something in the arrangement changes, the team tells you before anything is paid. The booking & payment policy lists what the team confirms before you commit.
Pickup and meeting points
Most activities include hotel pickup and drop-off. Some price pickup by hotel area, and a few can be joined at the meeting point instead. The activity page states which one applies before you send your request.
We confirm the exact pickup time and place in chat, using the hotel name and area you enter in the form.
Prices and extras
Prices are in Indonesian rupiah. Some activities charge per person and others per vehicle, and the page states the unit next to the price.
Optional extras are listed separately: snorkeling on the West and Mixed Nusa Penida tours, or the photograph at the Tree House on the East tour. Extras paid on the day, such as tips or personal expenses, are named in the exclusions on the activity page.
Changes, cancellations and weather
Each activity states its own cancellation rule on its page. Where a 24-hour rule applies, it is written there. The cancellation policy collects them in one table. Contact our team as early as you can if your plans change.
Weather, sea conditions and harbour traffic can change a route or the order of a day. Fast boat operators and activity guides decide on the spot, and the team tells you if your day is affected.
Groups, children and access needs
Booking forms quote one group. Where a form stops at a certain group size, larger groups are quoted by our team in chat.
Children, older guests and guests with medical conditions or access needs are welcome on many activities, but the requirements differ by operator. Put the details in Special request so the team can confirm the right option before you commit.
Ask before you book
If you would rather ask a question first, message the team on WhatsApp. You can also start from the activity list and open any page to see its rates and what is included.
Ask our team on WhatsApp or call +62 851 1124 9664. The activity list starts at All activities.