Booking & payment policy
From the prepared WhatsApp message to the confirmed day: what the team checks, and how payment works.
A Bali Wander booking is arranged in chat, not on this site. This policy explains what the team confirms, when payment happens, and what counts as agreed.
The four steps
- Choose the activity and options. Pick the activity, group size, any optional extra and the date. The form shows an estimate for that selection.
- Add your details. Full name, an optional email, your hotel or pickup address, and a special request if you have one.
- Send the request on WhatsApp. The form prepares the message and opens the app. Opening the app on its own books nothing.
- Confirm with our team. Availability, the exact pickup time and payment arrangements come back in chat.
A request is not a reservation
Sending the prepared message starts a conversation. A booking exists only when our team replies with availability, the final total and the payment arrangement. If a date is not available, the team offers alternatives.
What we confirm before payment
- The date and start time
- The pickup point, pickup time and any pickup cost
- The group size and the ride or boat option
- Any optional extra and its price
- The total in Indonesian rupiah
- The operator's cancellation and weather terms
If any of these differs from what the page showed, the team tells you before you commit.
Payment
No payment is taken on this site: no checkout, no card form and no deposit page. The team names the accepted method and when payment is due before you commit. Some activities are paid on the day; others are arranged in advance, and the activity page or the chat states which applies.
Pay only through the method confirmed in your WhatsApp thread. Treat any other payment request as suspicious and check with the team.
Prices, pickup and extras
Estimates use the rates on the activity page when you send the request. Rates can change, and the confirmed total is the one in the chat. Prices are in Indonesian rupiah, per person or per vehicle as the page states.
Most activities include hotel pickup and drop-off. Some price pickup by hotel area, and a few can be joined at the meeting point instead. Optional extras are priced as the page states. Tips, personal expenses and anything listed under exclusions are not included.
Changes after confirmation
Contact the team as early as you can. A new date or time depends on availability and the operator's terms. Changes inside the notice period follow the Cancellation Policy.
Groups, children and access needs
Each form quotes one group. Where a form stops at a certain size, the team quotes larger groups in chat. Children, older guests and guests with medical conditions or access needs are welcome on many activities, but requirements differ by operator. Put the details in Special request so the team can confirm the right option before you commit.
Late arrivals and no-shows
Be at the confirmed pickup point at the confirmed time. A late arrival can shorten the route, and the operator may leave without you. Where an activity publishes no-show terms, no refund is given for a no-show or late arrival.
Your record of the booking
The WhatsApp thread, including the prepared message, is the record of what was agreed. Keep it until the activity is finished. If the thread and this site differ, the thread applies.
Contact
Ask the team on WhatsApp or call +62 851 1124 9664. The booking steps are explained at Booking basics.
Related: Terms & conditions and Cancellation policy.